Seamless Integration of Human and AI A Revolutionary Change in the BPO Industry
TIGER BPO
AI-Enabled BPO, One-Stop Outsourcing Service Big Data + Cloud Computing + Intelligent Interaction to Achieve Phenomenal Cost Reduction and Efficiency Increase
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AI Expertise
- Proprietary AI-powered products
- Over 10 years of experience in enterprise service product development
- Seamless connection between BPO and product R&D, ensuring efficient product
- iteration with controlled upgrade cycles
All-Inclusive Service
- Experienced customer service managers
- From top-level design to execution, providing one-stop integrated solutions
- Comprehensive enhancement of human resources, systems, and management
Customer-Centric Approach
- Extensive industry experience and proven practices
- Mature products and business solutions tailored to various industries
- Professional customer contact solutions
Flexible Service Scenarios with Modular Business Options
Marketing and Promotion
Customer reactivation, survey research, event invitations, promotion notifications, telemarketing, process development, partner management, identity verification, member care, event marketing, product trials, conference invitations, product renewals, targeted sales
Customer Service
Complaint handling, membership management, business review, online service, satisfaction follow-ups, event support, printing services, inventory management, mailing services, business analysis, service consulting, after-sales service, e-commerce management
Data Management
Data collection, data cleaning, data filtering, knowledge base management, data archiving, data recovery, data monitoring, user profiling, sales support, data annotation
IT Management
System deployment, call center setup, IT maintenance, system updates and optimization, system security, system backup, system management, hardware management, system integration
AI & Big Data Services
Intelligent quality inspection, online chatbots, outbound voice bots, smart assistance, customer sentiment recognition, personalized data applications, intelligent monitoring, big data services, cloud call center, smart collaboration
Client Case Studies
Education Industry (New Oriental Education)
Mini course promotions, WeChat maintenance, parent inquiries and support
Gaming Industry (Leiting Games)
Game setup support, account issues, recharge issues, event-related inquiries
E-Commerce Industry (JD)
Event promotion, part-time staff communication, customer satisfaction surveys
Telecom Industry (China Unicom)
Service consultation, order confirmation, event promotion, satisfaction follow-ups
Why Choose Tiger BPO?
Top Talent Selection
- Professional Teams: Experienced staff delivering consistent expertise.
- Reliable Talent: University partnerships ensure high-quality recruitment.
- Continuous Training: High-level routine training to enhance team skills.
- Retention Focus: Various incentives to maintain team stability.
Smart Operations
- Standard Processes: COPC-compliant workflows and standardized operations.
AI Assistance: Intelligent systems aid communication and management for better control. - 24/7 AI Support: Knowledge base setup and AI bot deployment ensure round-the-clock service.
Strict Management Control
- Joint Quality Checks: Efficient manual sampling combined with big data inspections.
- Multi-dimensional Data: Comprehensive metrics combining manual statistics and system insights.
- Information Security: Strict confidentiality measures to prevent information leakage.
- Operational Security: Robust system architecture to ensure business continuity.
