As a publicly listed real estate group, maximizing internal team efficiency is a key element of digital transformation.
Tiger World Telecom’s omni-channel solution—combining “online bots + live agents + call center + ticketing system”—has enabled Country Garden to build an efficient, convenient, professional, and unified internal response loop.
With seamless integration of self-service, online/voice reception, and ticket handling, the solution has reduced costs, increased efficiency, and boosted employee satisfaction.
