Hangxin Group upholds a service philosophy of standardization, efficiency, and professionalism, continually innovating in customer service. However, with a large workforce and complex organizational structure, seamless information coordination between headquarters and branches, along with service standardization, has become increasingly critical to business growth.
After partnering with Tiger World Telecom, rapid results were achieved. The collaboration not only upgraded the online communication systems across 40 provincial service units but also helped Hangxin establish a comprehensive customer service evaluation system and support platform.
