Choose Tiger Cloud Call Center for More Efficient Service and Management
Call Center
Lighter, more integrated, and smarter, tailored for innovative customer service teams.
Request a Trial Book a Demo![[Product] - Call Center](https://tigerworlds.com/wp-content/uploads/2024/10/Product-Call-Center.svg)
Convenient Intelligent Services
Deploy on-demand with flexible configurations. Choose numbers from major cities nationwide. Make and receive calls easily, with multiple features to assist human communication. Ensure clear and stable calls for a superior customer experience.
- 400 Compliance Access
- Queue Management
- Pop-up Call Screens
- Service Summary
- 5-Level IVR Voice Navigation
- Softphone Bar
- Call Transfer
Efficient Outbound Marketing
Batch import outbound data, customize automatic rules, and proactively launch outbound tasks with reminders. Ensure stable lines and effective customer engagement to meet outbound and marketing needs.
- Data Permission Settings
- Automatic Assignment
- Follow-up Records
- Batch Outbound Calls
- Task Follow-up Plans
One-Stop Monitoring, Quality Control, and Data Management
Real-time monitoring ensures service quality. Multi-dimensional quality analysis and comprehensive statistical reports provide full insight into customer service dynamics and business data, solving management and operational challenges with ease.
- Agent Monitoring
- Satisfaction Evaluation
- Workload Statistics
- Skill Group Comparison
- Intelligent Quality Inspection
- Business Records
- Missed Call Reports
Dual-Focused Customer and Telemarketing Services Designed for Call Centers
- Cloud Customer Service: Boost Customer Satisfaction
- Customer Reception System
- Multi-Level IVR Navigation
- Queue Management
- Pop-up Call Screens
- Call Transfer
- Intelligent Customer Management
- Call Records
- Business Records
- Cloud Customer Center
- Intelligent Management System
- Satisfaction Evaluation
- Call Workload
- Service Summary
- Agent Monitoring
- Call Quality Control
Cloud Telemarketing: Improve Marketing Efficiency
- Intelligent Outbound Task Management
- Batch Data Import
- Automatic Assignment
- Personal Task Dashboard
- Outbound Data Management
- Task Data Statistics
- Workload Statistics
- Detailed Call Records
- Data Permission Settings
- Customer Relationship Management
- Task Follow-up Plans
- Follow-up Records
- Customizable Customer Information
Our Advantages
Strategic Partnerships with Major Telecoms
SIP calls ensure stable communication and clear sound quality.
Unified Tiger Customer Service Product Line
Seamlessly integrates with intelligent chatbots, online customer service, and ticketing systems for a one-stop customer service solution.
Comprehensive Management System
Detailed monitoring, intelligent management, and data reports enhance management efficiency.
One-Hour Fast Deployment
Seamless line access and quick deployment for immediate use with zero training.
More Feature Highlights
- Various Number Access Options: Integrate with corporate lines or gateways, or apply for cloud voice communication services, with compliant access to 400 numbers and numbers available across 20 major cities.
- IVR Voice Navigation: Customize 5-level voice prompts for 24/7 automated phone service. Efficiently group customers based on their needs and direct them to the right service teams.
- Intelligent Routing: Route calls based on VIP status, regions, or other criteria, with options for idle agent assignment, least-call routing, and round-robin distribution. Support specific agents and prioritize regular and VIP customers.
- Softphone Bar: Offers call display, answer, transfer, and hold options, with flexible online status and call handling modes for a personalized experience.
More Feature Highlights
- Pop-up Call Screens: Display customer details and complete service records upon incoming calls, providing agents with full insight for accurate and efficient service.
- Call Transfer: Seamlessly transfer calls when agents cannot resolve inquiries, ensuring prompt solutions.
- Three-Party Calls: Enable agents to consult other agents or third parties during calls for collaborative customer support.
- IVR Interaction Verification: Use key inputs for verification (e.g., identity, number, or order verification) during IVR navigation.
More Feature Highlights
- Outbound Tasks: Batch import outbound data for easy task creation and management. Assign outbound numbers to specific agents during task initiation.
- Ticket Creation: Create support tickets directly from the call screen for unresolved issues, routing them to VIP agents or internal teams for collaboration. Set triggers for scheduled or conditional ticket processing.
- Service Summary: Agents can summarize each call, including business type and status. Customizable summary fields allow for tailored call reviews.
- Satisfaction Evaluation: After calls, customers can rate the service (e.g., satisfied or unsatisfied). Satisfaction metrics are accessible by agent for detailed performance tracking.
More Feature Highlights
- Work Monitoring: Track key metrics in real-time, including agent status, call volumes, missed calls, and outbound numbers for unified supervision and management.
- Call Quality Control: Customize quality and scoring standards for agents or skill groups to identify issues and improve service quality.
- Data Permission Settings: Structure telemarketing teams with automatic data permission settings for task and data separation, ensuring efficient operations.
- Call Records: Record every call’s details, including time, duration, agent, service summary, and satisfaction rating. Automatically generate recordings for online listening and bulk downloads.
