Independent Service with Uninterrupted Gold-Standard Support
Independent Reception: Over 10 years of language corpus accumulation, refined with 40+ industries, 28 million+ casual phrases, and continuous optimization by an offline team—enabling the bot to handle customer inquiries independently and efficiently.
24/7 Availability: The bot is always on standby, providing intelligent service at any time.
AI Customer Service Robot
Problem-solving oriented, tailored to multiple business scenarios.
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Boost Efficiency with AI-Assisted Customer Service
Smart Assistance: During human interaction, the bot matches relevant answers from the knowledge base to assist in faster and standardized responses.
Peak-time Handling: When agents are busy, the bot takes over immediately to engage with customers.
Five-Minute Setup + Self-Learning Knowledge Base Maintenance Made Simple
Easy Adding: Ditching traditional grammar models, the bot uses natural language input for knowledge base updates, with one-click batch import support.
Machine Learning: Powered by deep learning, the bot learns from customer inquiries and updates the knowledge base automatically.
Intelligent Optimization: The bot identifies repetitive issues and optimizes the knowledge base independently.
Problem-Solving Guidance for Direct Task Fulfillment
Intent Prediction
Comprehensive Customer Data Acquisition: Collect and analyze behavioral data (browsing paths, order history, chat records, identity info) to instantly understand customer needs.
Quick Intent Prediction: With customer profiling, industry expertise, and precise semantic analysis, the bot swiftly grasps customer intent to support subsequent interactions.
Multi-turn Conversations with Advanced Context Understanding
- Accurate Key Information Extraction
- Logical Context Understanding
- Management and Feedback from Dynamic Business Knowledge Bases
- Industry Knowledge Graphs Pre-built for Business Scenarios
Agile Active Inquiry Mechanism
- Entity Extraction for Deeper Intent Understanding
- Step-by-Step Proactive Inquiries
Direct Task Execution
- Customer Information Query and Collection: Access business knowledge bases to deliver queries or recommendations tailored to the customer’s identity or other business-specific elements.
- Operational Task Execution: Handle inquiries, recommendations, and queries across scenarios within natural conversations, providing targeted solutions as needed.
Facing Complex Situations? Try Multi-Bot Collaboration
- Tailored Bots for Different Scenarios: Assign specific bots to different business needs to prevent confusion.
- Targeted Service for Different Channels: Allocate bots based on the customer’s access source for personalized service.
Organized Knowledge Management with Public and Dedicated Knowledge Bases
- Shared Knowledge Base: Lower maintenance costs.
- Isolated Knowledge Base: Offer personalized service.
- Interoperable Knowledge Base: Simplify knowledge migration.
More Features
- Multi-Channel Integration
- Casual Interaction
- Multi-turn Conversations
- Intent Recognition
- Third-Party API Integration
- Batch Knowledge Base Import
- FAQ Guidance
- Related Question Matching
More Features
- Intelligent Learning for Unknown Queries
- AI-Assisted Customer Service
- Multi-Bot Interaction
- Chat Synchronization
- Various Reception Modes
- Chatbot Answer Analysis
- Hot Topic Analysis
- Intelligent Optimization Strategies
