Since its founding in 1993, New Oriental Education has upheld 31 years of high-quality products and services.
Our customer service center is well-established, with many team members boasting over a decade of experience in customer service, system setup, and usage.
This product selection involved replacing the previous vendor and integrating with our in-house systems, so we applied strict evaluations on functionality, performance, and other aspects.
Tiger World Telecom performed well in multiple comparison tests, leading to a quick agreement between both parties.
Since the product launch, its performance has been excellent.
The standout feature is the bot’s intelligence, especially in multi-turn conversations, and the simple backend configuration makes it easy for our knowledge base team to manage.
For managers, the system’s monitoring, quality control, and data analytics features are comprehensive and provide valuable support for operations.
