At the beginning of 2019, Global Education introduced Tiger World Telecom’s smart customer service bots, online support, and outbound bots to enhance service efficiency and management capabilities. Over the past five years of collaboration, Tiger World Telecom’s products have indeed provided significant support—customer service efficiency has improved 2-3 times, course purchase conversion rates and post-sale satisfaction have seen notable increases, and feedback from students’ parents has been very positive. Additionally, Tiger World Telecom’s multi-dimensional data analysis has provided excellent support for team management and business analysis.
